Our people are the heart of our business, could we be the perfect match?
A solid relationship between the company and our teams is instrumental to the success of our business. We lead and manage with our purpose, vision and values guiding the way.
It is vital that the people we recruit share our vision and are able to embody our principles. We are great believers in recruiting people with the right mind-set and working with them to nurture skills and develop capabilities.
Find out more about our culture here……
We know our people make our business. We don’t just pay lip service, we invest empathetically in our ‘company purpose and vision’ in line with balanced, empathetic modern life.
We proactively want you to succeed, to feel part of a sincere and nurturing community, where you can thrive, contribute and ultimately love coming to work.
In short, if you are fulfilled, appreciated and happy so are our customers and so are we – it’s the recipe for success!
Our purpose: Enriching lives through our New Forest hospitality
Our vision: For our guests, our team and our partners to be part of our community
To get us where we want to be, we carefully choose people that share our values. Our people even created our ‘core values’ to encourage positive mindsets, natural energy and a collaborative culture.
How does that sound to you?
We want all team members to feel genuinely appreciated, recognised and rewarded for your hard work. In 2021 we were awarded for our commitment to Health and Wellbeing and recognised in 2022 for our Outstanding Customer Care. We know a motivated and engaged team is what keeps our guests returning time after time.
As a thank you from us to you all team members can expect:
And we keep on looking for more to add!
Inspiring our people to be the best they can be is essential. We believe in recognising people who not only demonstrate our core values but go above and beyond to prioritise our New Forest Guest no matter what the situation. That’s where our ‘All About Me’ initiative comes in. We encourage all team members to recognise those who are open, who nurture, are brave and work as a team with a sweet treat or sing along monthly.
Long service awards are another way we celebrate our people, with a bi-annual gift for those reaching three-, five- and ten-year milestones.
We celebrate our team’s achievements!
Welcome on board, our People Team are on hand to guide you from the minute you say yes. From detailed inductions so you are fully equipped, training modules, meeting your team and of course salary admin.
Training is ongoing at your venue – we want you to succeed and will make sure you have all the tools to do your job. At regular reviews we help to keep you focussed to move forward personally, professionally and in line with company goals.
Working collaboratively we get you where you and we want to be
We are proud of our New Forest Collection Community. A diverse and inclusive culture whereby all are powered by the same purpose- to enrich lives with our New Forest Hospitality.
We are constantly seeking motivated individuals to join our team, whether it be as an apprenticeship or a full-time, part-time or zero-hour contract. The great thing about our Collection is we can be flexible around you! Your goals, your home life and your abilities.
We champion individuality and celebrate hard work. It’s a collective effort.
To demonstrate we have invested in varied training platforms and providers to keep our teams updated and supported, aligning learning with development.
Let our People Team know where you want to go!
It’s good to talk and we actively encourage purposeful communication. It works both ways to align thoughts, expectations and direction.
We want you to have a voice through open and honest dialogue and offer a selection of ways to empower people to be innovative or address challenges without fear.
After all you make our business.
We appreciate that life and the world is ever changing and challenging. Our industry is renowned for unsociable and sometimes long hours and our people work hard. This takes energy and commitment and we take our responsibility towards wellbeing seriously.
Our proud and proactive partnership with Hospitality Action enables us to provide an employee assistance programme to assist.
A problem shared is a problem halved.
The Drift Pub & Restaurant
Food and Beverage Duty Manager
The Drift Pub & Restaurant
My role entails having an overview of The Drift and making sure everything is running smoothly. My favourite part of my job is interacting with guests and The Drift’s busy environment provides me with ample time to grow my hospitality experience. You couldn’t find a more picturesque spot to work than The Drift and Beaulieu Inn. The New Forest Ponies and Donkeys on our doorstep are certainly popular with our guests.
My job entails making sure reception runs smoothly and to support the team in whichever way I can. I am also there to support our other receptionists and ensure that our guests are having an amazing experience. I like being able to with a variety of people, guests and team members and I love that no day is the same. I also like that there are always opportunities to improve and learn new skills. I love our Beaulieu location as it has stunning scenery and all the animals that come with it. It is also nice and peaceful.
I have been working at Burley Manor for eight years and I love it. I am responsible for keeping rooms and public areas clean. I feel appreciated in my role and I am an extremely passionate person and my role motivates me hugely. My role encourages me to manage my own priorities, whilst understanding wider business responsibilities. It is a huge sense of achievement when guests personally thank me and its wonderful to welcome returning customers, knowing you played a part in their positive experience. My job is not always easy, but I know as a team, we will always get the job done.
Wedding and Events Operations Supervisor
Being an events manager, my job is very versatile in that no day is the same, it involves a lot of communication between the team and with the guests. I take a lot of pride in making sure that every event runs smoothly and guests are leaving happy with unforgettable memories from the day. My job differs from day to day, I enjoy moving around and being able to help the team wherever needed. My favourite event to run has to be a wedding, you get to connect with every bride and groom, building trust and a repour with them. There is no greater feeling than seeing their wedding day from start to finish, enjoying every moment with them knowing that you helped make there day so special. Bartley Lodge is a lovely location at the heart of the New Forest, it is close to amenities as well as being very remote to suit every guest needs. I love working in such a beautiful location, also being part of a collection, no location is the same. It creates a nice sense of teamwork when working with other hotels in the group. We all help each other and have a close relationship. Overall New Forest Collection is a lovely group to work for, having been promoted twice within the company in 2 years this shows they are focused on driving success and nobody goes unnoticed.
I have worked at New Forest Collection for five years. My role as Head Chef means I am responsible for creating all menus at Forest Lodge, using as much local and fresh produce where possible. I am originally from Italy, where home-cooking and food is very much part of everyone’s life, so it was important I find a team who’s values and family culture aligned with mine. Working at Forest Lodge, we are all one large team; we stick together, have fun and work hard.
I love crafting seasonal cocktail recipes and then working with the marketing team to showcase them in videos & photography for social.
Zsolt | Bar and Lounge Assistant
Introduce yourself for future opportunities
I love working in an environment that encourages and supports development. I really enjoyed creating the Mad Hatters afternoon tea package – it is something I am really proud of.
Maja | Pastry Chef