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Our people are the heart of our business, could we be the perfect match?
A solid relationship between the company and our teams is instrumental to the success of our business. We lead and manage with our purpose, vision and values guiding the way.
It is vital that the people we recruit share our vision and are able to embody our principles. We are great believers in recruiting people with the right mind-set and working with them to nurture skills and develop capabilities.
Find out more about our culture here……
We know our people make our business. We don’t just pay lip service, we invest empathetically in our ‘company purpose and vision’ in line with balanced, empathetic modern life.
We proactively want you to succeed, to feel part of a sincere and nurturing community, where you can thrive, contribute and ultimately love coming to work.
In short, if you are fulfilled, appreciated and happy so are our customers and so are we – it’s the recipe for success!
Our purpose: Enriching lives through our New Forest hospitality
Our vision: For our guests, our team and our partners to be part of our community
To get us where we want to be, we carefully choose people that share our values. Our people even created our ‘core values’ to encourage positive mindsets, natural energy and a collaborative culture.
How does that sound to you?
We want all team members to feel genuinely appreciated, recognised and rewarded for your hard work. In 2021 we were awarded for our commitment to Health and Wellbeing and recognised in 2022 for our Outstanding Customer Care. We know a motivated and engaged team is what keeps our guests returning time after time.
As a thank you from us to you all team members can expect:
And we keep on looking for more to add!
Inspiring our people to be the best they can be is essential. We believe in recognising people who not only demonstrate our core values but go above and beyond to prioritise our New Forest Guest no matter what the situation. That’s where our ‘All About Me’ initiative comes in. We encourage all team members to recognise those who are open, who nurture, are brave and work as a team with a sweet treat or sing along monthly.
Long service awards are another way we celebrate our people, with a bi-annual gift for those reaching three-, five- and ten-year milestones.
We celebrate our team’s achievements!
Welcome on board, our People Team are on hand to guide you from the minute you say yes. From detailed inductions so you are fully equipped, training modules, meeting your team and of course salary admin.
Training is ongoing at your venue – we want you to succeed and will make sure you have all the tools to do your job. At regular reviews we help to keep you focussed to move forward personally, professionally and in line with company goals.
Working collaboratively we get you where you and we want to be
We are proud of our New Forest Collection Community. A diverse and inclusive culture whereby all are powered by the same purpose- to enrich lives with our New Forest Hospitality.
We are constantly seeking motivated individuals to join our team, whether it be as an apprenticeship or a full-time, part-time or zero-hour contract. The great thing about our Collection is we can be flexible around you! Your goals, your home life and your abilities.
We champion individuality and celebrate hard work. It’s a collective effort.
To demonstrate we have invested in varied training platforms and providers to keep our teams updated and supported, aligning learning with development.
Let our People Team know where you want to go!
It’s good to talk and we actively encourage purposeful communication. It works both ways to align thoughts, expectations and direction.
We want you to have a voice through open and honest dialogue and offer a selection of ways to empower people to be innovative or address challenges without fear.
After all you make our business.
We appreciate that life and the world is ever changing and challenging. Our industry is renowned for unsociable and sometimes long hours and our people work hard. This takes energy and commitment and we take our responsibility towards wellbeing seriously.
Our proud and proactive partnership with Hospitality Action enables us to provide an employee assistance programme to assist.
A problem shared is a problem halved.
Our kitchen structures vary across our collection however, on the whole, we take a traditional approach to the chef roles. From Commis to Executive Head Chef we actively encourage learning and development and support creativity and innovation from our talented team members.
We are committed to encouraging aspiring chefs, understanding our fresh produce and local ingredients allow our kitchen teams to create really inspiring and delicious food. We have a number of exciting apprenticeships from beginner to more advanced levels. If you are interested in finding out more about starting or continuing on your culinary journey please get in touch.
You never get a second chance to make a first impression! Our front of house teams play an integral part in shaping our guests experiences with us. From the moment our customers walk through the door it is vital they are met with a smile and people ready and willing to make their New Forest adventure one to remember!
There is a lot of opportunity to learn and grow within our FOH teams, we actively encourage and align the value of experience with more formal learning opportunities, accelerating progression, thus having a tangible impact on our collective success – after all excellence is a group effort!
Our food and beverage superstars really know how to create magical dining and event experiences. It’s a fast paced environment where the ability to prioritise, take ownership and think on your feet it a must. This department thrives on entwining experience and training with knowledge of our unique and seasonal menus. Our people have a genuine passion for providing enriching hospitality experiences.
Nurturing professional and personal development is a priority for all our people. We have invested in fantastic training partnerships enabling budding food and beverage enthusiasts to begin and advance in a rewarding and exciting career.
Hard work and physical endurance is demonstrated daily by our fantastic housekeeping teams. This department requires a keen eye for detail balanced with the ability to turn around a room with speed. Care and due diligence are vital traits of our people who take ownership of ensuring rooms are beautifully presented, bathrooms sparkling and sheets are crisp.
The importance of this department is not underestimated by our managers and leaders, we know Housekeeping experts are vital to help us reach our goals and believe in supporting and developing capability in running this crucial cog in our wheel.
Leading our people within such a fast paced and challenging industry is no easy feat. We understand this and believe that collaboration, support and continued learning is vital to achieving success. We encourage this through team work, self-directed learning and supported training programmes.
Our management and leadership capability is people focused. We know our people are our greatest resource and that engaging, empowering and developing our teams is of utmost importance. We believe in communicating honestly and ensuring everyone understands the part they have to play within and the impact they can have on our community.
Introduce yourself for future opportunities
I love crafting seasonal cocktail recipes and then working with the marketing team to showcase them in videos & photography for social.
Zsolt | Bar and Lounge Assistant
Introduce yourself for future opportunities
I love working in an environment that encourages and supports development. I really enjoyed creating the Mad Hatters afternoon tea package – it is something I am really proud of.
Maja | Pastry Chef
We specialise in cosy, stylish stays in stunning countryside locations, from grand historic manor houses on beautiful acres of land to quaint woodland hideaways brimming with character and charm and an urban Georgian townhouse set in one of the South’s liveliest market towns. Wherever you decide to hunker down for a stay, a friendly team will be waiting to welcome you into our New Forest accommodation.
Does it sound like we are? If you cannot find the right role, why not get in touch anyway?
