We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Bartley Lodge Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.

Primary Responsibilities

• Welcome guests and check them in and out of the hotel
• Manage all guest enquiries and concerns in a professional and timely manner
• Manage reservations and room assignments
• Take reservations and provide information about hotel facilities and services
• Ensure the reception area is clean and tidy at all times

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office 
• Must be able to swim and be prepared to attend emeregcy response (pool) training

Benefits

• Salary £26,436.80 per annum plus service charge, 40 hours spread over a 5 day week
• 28 days holiday (pro rata) per year plus your birthday off
• Opportunities for career development and progression
• Discounted rates on hotel accommodation and facilities across Collection
• Pension scheme
• Employee recognition and reward programmes

Please bear in mind that this role involves working on weekends, evenings and holidays as well as occasional sleepover shifts.

If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.